Hudace Customer Experience
Run marketing, commerce, sales, and service on one platform, grounded in one trusted customer profile, with Xenon AI built in.
Win and keep customers with one connected experience
Hudace Customer Experience brings marketing, commerce, sales, and service onto one platform, grounded in a single customer profile, with Xenon AI personalising every interaction so teams grow revenue and loyalty.
One connected experience
Marketing, commerce, sales, and service on a single platform, so customers feel one brand, not four systems.
AI on every interaction
Xenon AI personalises journeys, recommends next best actions, and deflects routine cases at scale.
One trusted customer profile
A single, consented view of every customer, so every team acts on the same truth.
Modules that run the whole customer journey
Everything you need to attract, sell to, and serve customers, on one connected platform.
Commerce
Run B2B and B2C commerce on one platform, from catalog and cart to checkout and order, with Xenon AI personalising every journey.
- Storefront and catalog
- Cart and checkout
- Order and fulfilment
Meet Xenon AI, customer experience assistants that work for you
Xenon AI runs across marketing, commerce, sales, and service. It segments audiences, personalises storefronts and campaigns, recommends the next best action for sellers, deflects routine service cases, and keeps one trusted profile current, so teams win and keep customers with less manual work.
- Personalises journeys across commerce and marketing
- Surfaces the next best action for sellers
- Deflects routine service cases and assists agents
- Grounds every interaction in one trusted customer profile
When CX runs on one platform, results follow
Illustrative outcomes based on connected, AI-native customer experience.
See what analysts are saying about Hudace customer experience
The business value of one connected CX platform
An independent look at the revenue and productivity teams gain by running CX on one platform.
Read the snapshotWhy digital commerce leaders consolidate
What leaders say about replacing point solutions with a single, AI-native CX stack.
Read the reportPersonalisation that customers trust
How a unified, consented profile powers personalisation across every channel.
Read the reportThe economic case for CX with ERP
A practical analysis of the gains from grounding CX in your operational truth.
Read the reportSee how teams are succeeding with Hudace Customer Experience
One brand across every channel
Unifying commerce, marketing, and service lifted conversion and gave customers one seamless experience.
Read the customer story →B2B selling, simplified
Guided selling and CPQ on one platform helped sellers quote faster and win more deals.
Read the customer story →Service that resolves faster
AI deflection and omnichannel cases cut handle time and raised customer satisfaction.
Read the customer story →One trusted customer profile
A single, consented profile powered personalisation across marketing and service.
Read the customer story →Resources
Hudace Customer Experience in action
See marketing, commerce, sales, and service run on one platform, with Xenon AI built in.
Watch the video →The connected CX playbook
A practical guide to running the whole customer journey on one AI-native platform.
Download the ebook →Take the next step
See Hudace Customer Experience in action
Get a closer look at how Hudace Customer Experience runs your customer experience on one platform, with Xenon AI built in.
Request a demoExplore the platform
See how Hudace ERP and Xenon AI run your whole organisation on one source of truth.
Explore products →Learn and get started
Guides, ebooks, and resources to help you get the most from Hudace.
Go to Learning →Frequently asked questions
Hudace Customer Experience is an AI-native CX platform that runs marketing, commerce, sales, service, and customer data on one connected system, with Xenon AI built in.