Customer stories

Gridline Utilities: 20% faster outage restoration

Gridline UtilitiesUtilities
Hudace for UtilitiesPowered by Xenon AI

A regional utility connected grid, customer, and finance operations on one platform, improving reliability and serving customers better. The result, with Xenon AI built in: 20% faster outage restoration.

20%faster outage restoration
Oneplatform for the whole business
Real timevisibility for leadership

We restore outages faster and serve customers better, because every operation is connected.

Anita PillaiChief Operating Officer, Gridline Utilities

Disconnected systems, no single view

Gridline Utilities ran grid, customer, and finance operations on systems that did not talk to each other, with manual work and no real-time view across the business.

It set out to bring grid, customer, and finance operations onto one platform, so every team could work from the same trusted picture.

One platform, with Xenon AI built in

Hudace brought grid, customer, and finance operations onto one AI-native platform. Xenon AI automated the routine work, kept records clean, and surfaced what needed attention.

With one source of truth, utilities teams stopped reconciling spreadsheets and started acting on live information.

One business, one source of truth

A regional utility connected grid, customer, and finance operations on one platform, improving reliability and serving customers better.

Building on the same platform, Gridline Utilities is extending into more of its operations, with 20% faster outage restoration already in hand.

See what Hudace can do for you

Run your operation on one AI-native platform, live in weeks.

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